Accessibility Policy​


Commitment


Service d'Entretien Clean International is committed to ensuring equal access and participation for people with disabilities. We value treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and are committed to responding quickly to the needs of people with disabilities. We will do this by removing and eliminating barriers to accessibility, and by meeting our accessibility obligations under the Accessibility for Ontarians with Disabilities Act, 2005 and Ontario accessibility legislation. *** Translated with www.DeepL.com/Translator (free version) ***


The company is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code regarding non-discrimination.


The company understands that its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not replace or limit its obligations under the Ontario Human Rights Code or its obligations to persons with disabilities under any other legislation.


Service d'Entretien Clean International is committed to excellence in service and the provision of goods, services or facilities to all consumers, including people with disabilities.


Our accessible customer service policies are consistent with the principles of autonomy, dignity, integration and equal opportunity for people with disabilities.


Training


We are committed to providing all employees with training on accessible customer service, other Ontario accessibility standards and aspects of the Ontario Human Rights Code relating to people with disabilities.


In addition, we provide training for all those involved in developing the organization's policies;

Accessibility training offered to our employees relates to their specific functions.


Training includes :

  • the purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of customer service standards;
  • our policies on customer service standards;
  • how to interact and communicate with people with different types of disability;
  • how to interact with disabled people who use an assistive device;
  • what to do if a disabled person has difficulty accessing our organization's goods, services or facilities.


We train everyone as soon as possible after they are hired, and provide training on any policy changes.


Functional Devices and Accessories​


People with disabilities can use their personal assistive devices when accessing our services and facilities. In situations where the assistive device poses a significant and unavoidable health or safety concern, or cannot be permitted for any other reason, other measures will be used to ensure that the disabled person can access our goods, services or facilities.


We ensure that our employees are trained and familiar with the various assistive devices we have on site or provide that can be used by disabled consumers when accessing our goods, services or facilities.


Communication


We communicate with people with disabilities in a way that takes their disability into account. This may include the following:

  • E-mail
  • Text message
  • TTY relay service
  • Video conferencing


We'll work with people with disabilities to determine the communication method that's right for them.


Service Animals


We welcome disabled people and their service animals. Service animals are permitted in those areas of our premises that are open to the public and third parties.


When we cannot readily perceive that an animal is a service animal, our employees may ask to see documentation (template, letter or form) from a member of a regulated health profession confirming that the person requires the service animal for reasons related to his or her disability. A service animal can easily be identified by visual indicators such as a harness or vest, or when it helps the person perform certain tasks. *** Translated with www.DeepL.com/Translator (free version) ***


A member of a regulated health profession is defined as a member of one of the following orders:

  • College of Audiologists and Speech-Language Pathologists of Ontario
  • College of Chiropractors of Ontario
  • College of Nurses of Ontario
  • College of Occupational Therapists of Ontario
  • College of Optometrists of Ontario
  • College of Physicians and Surgeons of Ontario
  • College of Physiotherapists of Ontario
  • College of Psychologists of Ontario
  • College of Psychotherapists and Registered Mental Health Therapists of Ontario


If service animals are prohibited by other law, we will do the following to ensure that people with disabilities can access our goods, services or facilities:

  • explain why the animal is excluded;
  • discuss alternative ways of providing services or facilities.


Service animals are not allowed in food factory production areas.


Support Persons


A disabled person who is accompanied by a support person will be allowed to be accompanied by that person on our premises.


In some cases, the organization may require a disabled person to be accompanied by a support person to protect health or safety:

  • of the disabled person;
  • other people on the premises.

Before making a decision, Clean International Service

  • will consult with the disabled person to understand his or her needs;
  • will take into account health and safety considerations based on existing evidence;
  • will determine that there is no other reasonable way to protect the health or safety of the person or others on the premises.


Feedback Process​


Service d'Entretien Clean International welcomes feedback on how we provide accessible customer service. Public feedback will help us identify barriers and address concerns.

Comments can be formulated in the following ways:

By e-mail : [email protected] or by phone : 1-800-657-0928


All comments, including complaints, will be processed and forwarded to the Human Resources department. Users can expect a response within 72 working hours.


Service d'Entretien Clean International ensures that the feedback process is accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication aids on request.


Notice of Document Availability


Service d'Entretien Clean International shall advise customers that documents associated with the Accessibility Standards for Customer Service: Ontario Regulation 429/07 are available upon request in a format that takes into account the person's disability.


Jobs


We inform employees, job applicants and the public that accommodations may be made during the recruitment and hiring process.

We inform each job applicant who is selected to participate in an assessment or selection process that accommodation is available upon request.


We consult with candidates and provide or arrange for appropriate accommodation. We inform successful candidates of our policies on accommodating disabled employees when we offer them employment. We inform staff that support is available to disabled employees as soon as possible after they start work.


We provide updated information to employees when changes are made to our existing workplace accommodation policies to take account of an employee's accessibility needs arising from his or her disability.


We will consult with employees when arranging for appropriate accommodation in a manner that takes into account accessibility needs arising from a disability. We will consult with the disabled employee to provide or arrange for the provision of accessible formats and communication aids for the following, if requested:


a) the information needed to carry out its work;

b) information generally available to employees in the workplace.


Changes to Existing Policies


Any policies of this organization that do not respect or promote the principles of dignity, autonomy, integration and equal opportunity for people with disabilities will be modified or withdrawn.


This document is available to the public. Accessible formats are available on request.​


Right to terminate or modify the policy


Service d'Entretien Clean International reserves the right to modify, suspend or terminate this policy at any time as required or permitted by law.